Return Policy
BRISK Racing Returns, Exchanges & Refund Policy
At BRISK Racing, we sell quality products and work to ensure that our customers are satisfied with purchases made through BriskRacing.com.
We understand that occasionally a product may need to be returned or exchanged, an order may need to be canceled, or an issue may occur during shipping. This policy explains our return eligibility requirements and the steps necessary to help us process your request as quickly as possible.
30-Day Return Policy
Eligible products purchased directly from BriskRacing.com may be returned for any reason within 30 days of delivery, provided the product:
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Has not been installed
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Has not been used
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Has not been damaged
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Is returned in its original packaging
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Is complete with all original components, materials, and accessories
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Is in new and resalable condition
All returned products are subject to inspection before a refund or exchange is approved.
Products that show evidence of installation, use, damage, modification, contamination, or other conditions that prevent the product from being resold as new may not qualify for a standard return or exchange.
Spark Plug Returns
Because spark plugs are installed directly into an engine's combustion chamber, special return requirements apply.
To qualify for a standard return or exchange, spark plugs must be new, unused, uninstalled, undamaged, and in their original packaging.
Spark plugs that have been installed, operated, fired, damaged, modified, or otherwise used are not eligible for a standard return or exchange.
This includes spark plugs showing evidence of:
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Installation into a cylinder head
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Engine operation or combustion
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Deposits or contamination
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Physical damage
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Thread damage
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Installation-related damage
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Modification that prevents the product from being resold as new
If a spark plug has been installed and you believe there is a manufacturing defect, the product should be submitted under the BRISK Racing Warranty Policy rather than through the standard return process.
A suspected product defect and a standard product return are handled through separate processes.
Return Authorization
Please contact BRISK Racing Customer Service before returning merchandise.
Email: info@briskracing.com
Please provide:
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Your name
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BriskRacing.com order number
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Product name and part number
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Quantity being returned
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Reason for the return or exchange
Our team will provide return instructions when applicable.
Returning a product without sufficient order or customer information may delay processing.
Exchanges
Eligible products may be exchanged within the same 30-day return period, subject to the same eligibility and inspection requirements as a standard return.
Products being exchanged must be unused, uninstalled, undamaged, in their original packaging, and in resalable condition.
If you ordered the incorrect product or would like to exchange an eligible product for another part number, please contact Customer Service before returning the original product.
Any difference in product price or applicable shipping charges may need to be paid or refunded as part of the exchange.
Unless the exchange is required because of an error by BRISK Racing, customers are responsible for shipping costs associated with returning the original product and shipping the replacement product.
Incorrectly Ordered Products
Customers are responsible for reviewing product information and confirming that the correct product has been selected before completing an order.
If you accidentally order the wrong part, you may return or exchange it within the 30-day return period provided it meets all return eligibility requirements.
If you are uncertain which BRISK spark plug is appropriate for your vehicle or engine, we strongly recommend contacting BRISK Racing Customer Service before installation.
Do not install a product if you believe you received or ordered the incorrect part.
Once a product has been installed or used, it may no longer qualify for a standard return or exchange.
Incorrect Item Received
If BRISK Racing ships a product different from the product listed on your order, please contact us as soon as possible.
Please do not install or use the incorrect product.
We may request photographs of:
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The product received
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Product packaging
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Part number or product label
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Shipping label
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Packing slip, when applicable
Once the shipping error has been verified, BRISK Racing will provide instructions for correcting the order.
Returns resulting from a verified BRISK Racing fulfillment error will be handled separately from customer-requested returns.
Damaged Shipments
If your order arrives damaged during shipping, please contact BRISK Racing Customer Service as soon as possible.
Do not discard the shipping box or packaging materials.
Please retain:
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The original shipping box
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Internal packaging materials
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Shipping label
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Damaged product
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All items included in the shipment
Photographs of the packaging and product may be required to document the condition of the shipment and assist with a carrier claim.
Shipping-related damage should be reported as an order/shipping issue rather than a standard return.
Return Shipping Costs
For standard returns and exchanges, the customer is responsible for all return shipping costs.
We recommend using a shipping service that provides tracking information when returning merchandise.
BRISK Racing is not responsible for return shipments that are lost or damaged before being received by us.
If a return results from a verified fulfillment error by BRISK Racing, return shipping arrangements may be handled differently. Please contact Customer Service for instructions before shipping the product.
Original Shipping Charges
Original shipping and handling charges are non-refundable.
Shipping is a service performed by the parcel carrier. Once the carrier has provided the shipping service associated with an order, those charges generally cannot be refunded as part of a standard product return.
This includes standard, ground, expedited, and international shipping charges unless otherwise required by applicable law or BRISK Racing determines that a refund is appropriate due to an order fulfillment error.
Restocking Fees
BRISK Racing does not charge a restocking fee on standard eligible returns.
However, special-order products are subject to a 20% restocking fee when an eligible return is accepted.
Special-order products may include, but are not limited to:
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Industrial igniters
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Specially imported racing spark plugs
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Products specifically ordered or imported for a customer's application
The 20% restocking fee is calculated based on the eligible product purchase price and will be deducted from the return credit or refund.
Customers who are unsure whether a product is considered a special-order item should contact BRISK Racing before placing the order.
Special-Order Products
Special-order products may require additional processing, sourcing, or importation specifically for a customer's order.
Because of these additional costs, eligible special-order returns are subject to the 20% restocking fee described above.
Special-order products must still satisfy all other return requirements, including being unused, uninstalled, undamaged, and in resalable condition.
Order Cancellations
If you need to cancel an order, please contact BRISK Racing Customer Service as soon as possible.
We will make reasonable efforts to cancel the order before fulfillment and shipment.
However, because we strive to process orders quickly, we cannot guarantee that a cancellation request can be completed once fulfillment has begun.
If an order has already shipped, it can no longer be canceled and must instead follow the applicable return process after delivery.
Shipping charges that have already been incurred may not be refundable.
Special-order products may be subject to additional cancellation restrictions or charges if sourcing, importation, or fulfillment has already begun.
Return Inspection
All returns are subject to inspection.
BRISK Racing will evaluate the returned product and packaging to verify that the return meets the requirements of this policy.
Products may be denied return eligibility if inspection shows evidence of:
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Installation
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Use
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Damage
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Modification
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Missing components
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Damaged or missing original packaging
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Contamination
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Abuse or mishandling
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A condition that prevents the product from being resold as new
If a return does not meet the eligibility requirements, BRISK Racing will contact the customer regarding the available options.
Refunds
Once an eligible return has been received and inspected, the approved refund will be processed to the applicable original payment method whenever possible.
Refunds apply to the eligible product amount, less any applicable restocking fee or other authorized deductions.
Original shipping and handling charges are not refundable for standard returns.
After BRISK Racing processes a refund, additional time may be required for the customer's bank, credit card company, or payment provider to post the credit to the account.
Processing times imposed by financial institutions are outside BRISK Racing's control.
Returns vs. Warranty Claims
It is important to distinguish between a standard return and a warranty claim.
Standard Return or Exchange
Generally applies when:
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You ordered the wrong product
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You changed your mind
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You no longer need the product
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You want to exchange an unused product
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The product remains new, unused, uninstalled, and resalable
Standard returns must meet the requirements of this Returns & Exchanges Policy.
Warranty Claim
Generally applies when:
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The product has been installed or used
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You believe the product has a manufacturing defect
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The product experienced an issue during normal intended use
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An inspection may be necessary to determine the cause of the issue
Potential manufacturing defects should be handled according to the BRISK Racing Warranty Policy.
Installing or using a product does not automatically establish that the product is defective or eligible for warranty coverage.
Warranty claims are subject to the terms, conditions, exclusions, and inspection requirements contained in the applicable warranty policy.
International Returns
International customers should contact BRISK Racing Customer Service before returning merchandise.
Unless otherwise agreed by BRISK Racing or required by applicable law, customers are responsible for international return shipping costs and any applicable customs, duties, brokerage fees, taxes, or other charges associated with returning merchandise.
Original international shipping charges, customs charges, duties, taxes, and other fees imposed by carriers or government authorities are generally non-refundable by BRISK Racing.
International returns must satisfy the same product-condition and eligibility requirements as domestic returns.
Need Help With a Return or Exchange?
If you have questions about whether your product qualifies for a return, exchange, refund, or warranty claim, please contact us before shipping the product back.
BRISK Racing Customer Service
Email: info@briskracing.com
When contacting us, please include your order number, product part number, and reason for the return or exchange so our team can assist you as efficiently as possible.
Please do not install or use a product that you intend to return or exchange.